Lee is off on holiday this week which sadly hasnt meant I can sit back and relax! Instead I've been getting on with the first of our work packages which is the desk research. I've identified a good list of organisations we want to approach to find out about their CRM strategies, policies and procedures. The list includes charities, public sector and commercial companies and there is a mix of those we work with already and those we want to and a good size/turnover mix too. So hopefully its quite a strategic list.
Now I have to finish working out what we'll ask them.
And then the hard part...getting them to talk to us!
Kerry
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