Salford Visit

The visit to Salford yesterday proved very informative.  Many thanks to Sandra for hosting us, and also to Lorna from Coventry for allowing us to pick her brains about matters that were both CRM and non-CRM related . 

The discussions highlighted how far we have to go, but also reinforced that our thoughts to date have been along the right lines.  We were also alerted to some of the obstacles we may have to tackle, and were pleased to hear that Salford had identified a variety of ways to resolved different and conflicting issues, which gave us some hope that perhaps we to can "understand that there is little difference between obstacle and opportunity" (Niccolo Machiavelli) and turn both to our advantage in order to take the project forward.Have a good weekend.

Lee

Visit to Salford

Lee and I made the 7 hour round trip to Salford for a very good meeting with Sandra from Salford Uni and Lorna from Coventry Uni.

Sandra was very welcoming and gave us lots of food for thought around CRM techinical implementation as well as a delicous lunch. We asked lots of questions, made oodles of notes and got a feel for Agresso/Dynamics with Sandra giving us a demo.

It was really useful to be able to chat to a couple of other JISC project teams and find out where they are with things.

Onwards!

Kerry has compiled a list of ten organisations that we would like to speak with about their CRM Policy and procedures.  They range from SME's to large multinational companies in the private sector, charities and voluntary organissations in the social sector through to local, and local authorities and central government organisations in the public sector. A draft list of questions has also been compiled.  Once the questions are finalised they will be added to our project website, which is also currently under construction, and any interesting insights will be reported on this blog.  

In adition to the above, I am currently organising train tickets for me and Kerry to travel up to Salford next Thursday to discuss the CRM project and exchange ideas.  We will comment next week about our day in Salford.