The visit to Salford yesterday proved very informative. Many thanks to Sandra for hosting us, and also to Lorna from Coventry for allowing us to pick her brains about matters that were both CRM and non-CRM related .
The discussions highlighted how far we have to go, but also reinforced that our thoughts to date have been along the right lines. We were also alerted to some of the obstacles we may have to tackle, and were pleased to hear that Salford had identified a variety of ways to resolved different and conflicting issues, which gave us some hope that perhaps we to can "understand that there is little difference between obstacle and opportunity" (Niccolo Machiavelli) and turn both to our advantage in order to take the project forward.Have a good weekend.
Lee
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